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Case Study

Step One in Developing a Comprehensive Telehealth Strategy: Assessing Members’ Current Telehealth Utilization

By May 7, 2021July 8th, 2021No Comments

​Process for Optimizing Telehealth Utilization Holds Promise for Reducing Costs While
Improving Members’ Access and Outcomes

For health plans across the U.S., telehealth has the potential to expand patient access to care and improve health outcomes, all while reducing costs. With both providers and patients growing more comfortable with telehealth during the COVID-19 pandemic, payers now have a major opportunity to encourage increased utilization of telehealth.

But few health plans have significant experience with telehealth or a data-driven strategy for how to effectively sustain and expand its utilization. That’s why a mid-sized regional health plan turned to Softheon Technologies for its analytics solution for optimizing telehealth utilization.