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Impacting Affordability During a Pandemic: Humana’s Telehealth Experience

In light of the Pandemic, telehealth is having sea change impacts across the industry. In this unique environment, Humana’s Test and Learn culture has uncovered many new opportunities to positively understand and impact member behavior, improve health status and outcomes, and decrease health plan costs.

In this Webinar, Humana will discuss their successful usage of Softheon’s “Test & Learn” analytic platform during the Pandemic, targeted to resolve a long-standing problem for Humana – avoidable ER utilization. Employing a Test & Learn approach, Humana systematically identified and increased telehealth adoption with targeted members to causally reduce avoidable ER usage … even in the time of COVID!